Frequently Asked Questions
What types of occasions do you offer coffee gifts for?
We offer coffee gifts for a variety of occasions, including birthdays, weddings, anniversaries, Mother's Day, Father's Day, and more. You can also find options for friends, family, and colleagues.
Can I personalize the coffee packaging?
Yes, many of our coffee gifts come with personalization options. You can add names, messages, and special dates to make your gift extra special.
What types of coffee beans do you use?
We use high-quality coffee beans sourced from reputable growers around the world. Our selection includes different roasts and blends to suit various tastes. As of August 2024, our coffee has hints of dark chocolate, and citrus.
How do I place an order?
You can place an order directly through our website. Simply select the occasion, choose your preferred coffee, add any personalization details, and proceed to checkout.
Do you offer gift wrapping services?
While we do not offer additional gift wrapping services, all our coffee gifts come beautifully packaged, perfect for any occasion.
How long will it take for my order to arrive?
Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 2-4 business days, and shipping can take an additional 3-7 business days.
Do you offer international shipping?
Currently, we do not offer international shipping. We only ship within the United States.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor its progress.
Can I place a bulk order for an event or corporate gifts?
Absolutely! We offer special pricing and customization options for bulk orders. Please contact our customer service team for more details at info@presentacoffee.com.
Can I create a custom blend or packaging for a special event?
Yes, we can work with you to create a unique coffee blend or custom packaging for your event. Contact us to discuss your requirements and options at info@presentacoffee.com.
How should I store my coffee beans to keep them fresh?
To maintain freshness, store your coffee beans in an airtight container in a cool, dark place. Avoid storing them in the refrigerator or freezer, as this can affect the flavor.
What grind size should I choose for my coffee maker?
The grind size depends on your coffee maker. For example, use a coarse grind for French press, medium grind for drip coffee makers, and fine grind for espresso machines.
What is your return policy?
We strive to ensure you are satisfied with your purchase. If you are not happy with your order, please contact us within 30 days of receiving it to discuss a return or exchange.
Can I cancel or change my order after it has been placed?
If you need to cancel or change your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes, but we will do our best to accommodate your request.
How can I contact customer support?
You can reach our customer support team via email at info@presentacoffee.com. We are here to assist you with any questions or concerns.